Information Technology Services

Website: its.sfsu.edu
Office: Administration 110
Phone: (415) 338–1420

Information Technology Services (ITS) advances the mission of SF State by providing reliable and secure enterprise-wide applications and infrastructure to support SF State's long-standing commitments to teaching, learning, and social justice.

There are seven core areas of service within ITS:

Service Desk

A single point of contact for all issues, problems, or questions related to technology services and computing at SF State. One can seek assistance by submitting a Service Request Ticket, via email, or walk-in. The Service Desk is located in the Administration Building (ADM) 110 and is open between the hours of 8:00 a.m. to 5:00 p.m., Monday thru Friday.

Enterprise Applications

Implement and maintain enterprise business applications including Campus Solutions, Common Financial Systems (CFS), and Human Resources Management System (HRMS).

IT Physical Planning and Development

Provide Internet, video, voice, and technology support to the students, faculty, and staff who live in campus housing.

Web and Mobile

Design and develop campus websites and applications, support and maintain a robust Drupal-based content management platform, and develop the SF State Mobile App.

Network and Telecommunications

Manage the university's network and telecommunications infrastructure, including wireless and wired services and the university's phone system.

Systems

Provide the technology infrastructure that is key to running campus technology services, maintain the campus servers and data center, and support identity and access management.

Information Security

Oversees SF State's efforts to protect its computing and information assets and to comply with information-related laws, regulations, and policies. The University Information Security Officer (ISO) provides information security training, evaluations, and best practice recommendations for the campus network and community. In addition to these services, the ISO also coordinates the university's information security incident response. To learn more, please visit the Reporting an IT Security Incident or Vulnerability webpage.