Information Technology Services

This is an archived copy of the 2016-2017 bulletin. To access the most recent version of the bulletin, please visit bulletin.sfsu.edu. Any changes will appear on our errata page.

Web Site: http://its.sfsu.edu
Office: Administration 110
Phone: 415-338-1420

Information Technology Services (ITS) advances the mission of SF State by ensuring reliable systems and network infrastructure, excellent technology support, and promoting and assisting technology integration to support SF State’s long-standing commitments to teaching, learning and social justice.

There are 8 core areas of service within ITS:

Service Desk:  Provides assistance on a wide range of computer issues and support including assistance selecting technology, e-mail accounts, anti-virus software, passwords, software licenses, email and troubleshooting technology issues. One can seek assistance by submitting a Service Request Ticket, via e-mail, or walk-in services. Service Desk is located at ADM 110, Administration Building and is open between the hours of 8:00am – 5:00pm, Monday thru Friday.   

Network & Telecommunications: Manages the university's network and communications infrastructure. Network connectivity includes wireless (including eduroam) and wired services across campus. Telecommunications provides an array of telecom services to the campus community including classroom phones, blue-light emergency phones, and elevator phones. The team manages and supports the campus telephone and voicemail systems.

Information Security: Oversees SF State community's efforts to protect its computing and information assets and to comply with information-related laws, regulations, and policies. The ISO provides information security training, evaluations, and best practice recommendations for the campus network and community. In addition to these services, the ISO also coordinates the university's information security incident response. To learn more please visit Reporting an IT Security Incident or Vulnerability webpage.

ITS Physical Planning & Development:  Provides Internet, video, voice and technology support to the residential life unit of Student Affairs and to the students, faculty and staff who live in campus housing.

Enterprise Applications: Implements and maintains enterprise business applications such as Human Resources Management System (HRMS) and Campus Solutions.

Systems:  Provides the technology infrastructure that is key to running the technology services includes enhancing and maintaining the campus servers, underlying authentication, directory, registry, and data center operations. System also provides centralized system administration and storage services to support the needs of individual schools, departments, and business units.

Web & Mobile Applications: Designs and supports a robust Drupal-based content management platform and SF State sites. The team also manages the SF State Gateway web portal, which students can use to access online registration, grades, financial statements, class schedule, financial aid awards, unofficial transcripts, change their address, order official transcripts, and more. The team also maintains and supports the SF State Mobile App

Fiscal Affairs Business Systems: Maintains the Campus Financial Systems and others tools such as OneCard that support financial-related aspects of the campus experience. 

For more information, please visit the ITS webpage.