Information Resources: Library, Academic Technology and Information Technology

This is an archived copy of the 2016-2017 bulletin. To access the most recent version of the bulletin, please visit bulletin.sfsu.edu. Any changes will appear on our errata page.

Academic Technology

Web Site: http://at.sfsu.edu/

The changing demographic of students and faculty report an increasing desire to incorporate technology into the university experience. Academic Technology (AT), which resides within the Office of Academic Operations, supports and advances effective learning, teaching, scholarship, and community service with technology. Academic Technology:

  • Actively collaborates to provide universally accessible solutions
  • Researches, implements, promotes, and evaluates innovations and best practices
  • Develops expertise and competencies through training, consultations, and professional development
  • Designs, equips, maintains, and supports virtual and physical learning environments

There are 4 core areas of service within Academic Technology:

  • Teaching and Learning with Technology provides SF State’s Learning Management System iLearn, ePortfolios, Course Streaming, web conferencing, and other online services, workshops, and institutes.
  • Media Distribution and Support provides audiovisual equipment for teaching, support through training and troubleshooting, and access to more than 17,000 films and videos.
  • Learning Spaces constructs and maintains the audiovisual equipment in all classrooms, meeting rooms, and lecture theaters across campus.
  • Creative Services provides assistance with graphics, posters, photos, videoconferencing and teleconferencing.

Consultations and recommendations on technical specifications for grant proposals are available to the campus community.

Teaching and Learning with Technology

Today's students need SF State to accommodate flexible schedules, alternative course locations, different learning preferences, various levels of background preparation, unequal access to technology, and much more. Teaching and Learning with Technology responds to emerging needs with new technologies and approaches that enable engaging teaching and learning experiences both in and out of the classroom.

Currently, Academic Technology leads and coordinates development, training, and support for several different online teaching and learning tools, including:

iLearn

(http://ilearn.sfsu.edu) is SF State’s supported learning management system, which allows faculty, students, staff, and community groups to share course or project materials, facilitate interaction opportunities, and assess performance in many ways. The home page lists the latest announcements and system status, useful tips and tricks for using iLearn, and links to help and technical support resources for both students and faculty.

CourseStream

(http://at.sfsu.edu/coursestream/) is an online environment which provides a variety of streaming media options to students enrolled in certain large classes. Students can view a live webcast, with synchronized PowerPoint slides and video recorded lecture, or review the archive in webcast or podcast format. Students can also search an entire semester of lectures by keyword and then jump right to a specific point in a video clip for easy review.

ePortfolios

(http://eportfolio.sfsu.edu) are electronic portfolios of student and faculty work, which provide new opportunities for assessing achievement and learning outcomes over time, as well as presenting an evolution of work in response to interactions with instructors, mentors, and classmates. ePortfolios are also being actively used by students to connect with and further their career development.

Other course technologies include DIVA (digital virtual media archive), LabSpace (virtual desktops and software applications for faculty researchers and students), Online Syllabus Tool, Clickers (Standardized Personal Response Systems), Turnitin.com (Academic Integrity software), WebConferencing, and other web-based technologies. AT’s help-desk support is now accessible via chat, text, email online@sfsu.edu, phone 415-405-5555 and drop-in in LIB 220.

Media and Equipment Distribution and Support

Academic Technology provides faculty with media and technical equipment to meet their classroom and other instructional purposes. The university media collection includes over 20,000 videotapes, DVDs, laserdiscs, CD-ROMs, films, and multimedia kits. Students can check out media for up to four hours, while faculty can check out media for longer periods. To consolidate and simplify purchasing processes at SF State, effective July 2012, the J. Paul Leonard Library will handle purchasing new media for the SF State Media Collection.

Technical equipment in support of instruction includes laptop computers, video projectors, multimedia integrated carts, slide projectors, audio and videotape recorders, video presentation carts, student response systems (clickers), and digital cameras. This equipment is available for faculty and staff checkout, though students can check out laptops from the library for up to four hours in the twenty-four hour Research Commons.

Although the Library provides the core technological services for students, AT also works with students by advising them at the distribution counter, answering their technical questions, and showing them various types of equipment. AT also shows students how to set up the equipment they want to use for their presentations. AT provides a valuable service to students when advising them to bring in their laptops to determine their compatibility with our LCD projectors and troubleshooting their problems before their presentations.

Learning Spaces

Academic Technology currently oversees and maintains approximately 300 enhanced classrooms, 6 enhanced meeting rooms, and 2 enhanced theaters. Academic Technology plans, designs, builds, installs, and maintains instructional electronic equipment throughout the campus. The campus television network, electronic classrooms, and mobile electronic teaching platforms are examples of services provided by this area. Academic Technology also provides consultations and recommendations to the campus community for audiovisual purchases and installations.

AT designs, installs, operates, and maintains all radio and television microwave links for the University, including C-band, Ku-band, and DBS satellite connections, an extensive campus cable television network, and a series of teleconference facilities across the campus. Using these services, faculty experiment with new teaching strategies; participate with their classes in satellite-based seminars; and both originate and receive distance education programming from around the state, the nation, and the world.

Creative Services

Faculty use AT’s creative services to create media to meet their classroom instructional needs using a wide variety of resources, including digital video and photography, computerized graphics, and virtual environments. This media is used to develop self-teaching videotape modules, distance education on-line courses, multimedia packages, and Power Point classroom presentations. Continuing support for faculty using slides, overhead transparencies, and charts is available. Video streaming, video conferencing, and teleconferencing are also supported in this area.

Information Technology Services

Web Site: http://its.sfsu.edu
Office: Administration 110
Phone: 415-338-1420

Information Technology Services (ITS) advances the mission of SF State by ensuring reliable systems and network infrastructure, excellent technology support, and promoting and assisting technology integration to support SF State’s long-standing commitments to teaching, learning and social justice.

There are 8 core areas of service within ITS:

Service Desk:  Provides assistance on a wide range of computer issues and support including assistance selecting technology, e-mail accounts, anti-virus software, passwords, software licenses, email and troubleshooting technology issues. One can seek assistance by submitting a Service Request Ticket, via e-mail, or walk-in services. Service Desk is located at ADM 110, Administration Building and is open between the hours of 8:00am – 5:00pm, Monday thru Friday.   

Network & Telecommunications: Manages the university's network and communications infrastructure. Network connectivity includes wireless (including eduroam) and wired services across campus. Telecommunications provides an array of telecom services to the campus community including classroom phones, blue-light emergency phones, and elevator phones. The team manages and supports the campus telephone and voicemail systems.

Information Security: Oversees SF State community's efforts to protect its computing and information assets and to comply with information-related laws, regulations, and policies. The ISO provides information security training, evaluations, and best practice recommendations for the campus network and community. In addition to these services, the ISO also coordinates the university's information security incident response. To learn more please visit Reporting an IT Security Incident or Vulnerability webpage.

ITS Physical Planning & Development:  Provides Internet, video, voice and technology support to the residential life unit of Student Affairs and to the students, faculty and staff who live in campus housing.

Enterprise Applications: Implements and maintains enterprise business applications such as Human Resources Management System (HRMS) and Campus Solutions.

Systems:  Provides the technology infrastructure that is key to running the technology services includes enhancing and maintaining the campus servers, underlying authentication, directory, registry, and data center operations. System also provides centralized system administration and storage services to support the needs of individual schools, departments, and business units.

Web & Mobile Applications: Designs and supports a robust Drupal-based content management platform and SF State sites. The team also manages the SF State Gateway web portal, which students can use to access online registration, grades, financial statements, class schedule, financial aid awards, unofficial transcripts, change their address, order official transcripts, and more. The team also maintains and supports the SF State Mobile App

Fiscal Affairs Business Systems: Maintains the Campus Financial Systems and others tools such as OneCard that support financial-related aspects of the campus experience. 

For more information, please visit the ITS webpage.

The J. Paul Leonard Library

Website: www.library.sfsu.edu

The mission of the J. Paul Leonard Library (JPLL) is to empower its university constituency with lifelong learning skills to identify, find, evaluate, use, and communicate information in promotion of excellence in scholarship, knowledge, and understanding. To fulfill its mission within the context of the missions of San Francisco State University (SF State) and the California State University (CSU) system, the library is committed to the following goals:

  • Collaborating with departmental faculty in incorporating information competence into the curriculum to ensure that all SF State graduates are competent in locating, retrieving, organizing, critically evaluating, analyzing, synthesizing, and communicating information in a cohesive, logical, and ethical manner;
  • Creating a learning environment that promotes study, research, and scholarly interaction in the context of a diverse campus community;
  • Supporting excellent teaching and learning by providing equally for all university constituents on-site and remote access to relevant materials in support of the curriculum in any format, whether owned by or at JPLL or elsewhere;
  • Encouraging through collections and access exploration of the broadest spectrum of viewpoints, constructs, cultures, beliefs, and methodologies;
  • Evaluating, selecting, and teaching information sources and search strategies relevant to the SF State curriculum;
  • Providing leadership to the University community in exploring and incorporating changing information technologies and formats;
  • Supporting an understanding and appreciation of diversity through collections, programs, and instruction; and through recruitment and retention of diverse faculty and staff;
  • Preserving cultural heritage through unique primary source materials;
  • Promoting, supporting, and encouraging the transfer and sharing of information and knowledge within the broader community, and the sharing of intellectual and creative resources locally, regionally, and internationally.

The J. Paul Leonard Library collections number over four million items, including books, magazines and journals, electronic resources, government publications, microforms, media, computer software, and maps. Electronic resources include electronic full-text journals, e-books, and databases used to locate journal articles and reference information. Information about these materials is accessible via the library’s online catalog and the Library’s website.

Computer stations on campus offer access to the Library’s online catalog, electronic resources and other information available on the Internet. Computers and quiet and group study areas are available to students during extended hours. Off-campus access to the library’s electronic resources is available to the campus community at any time using your SF State ID and password.

Americans with Disabilities Act (ADA) Compliance

The J. Paul Leonard Library building follows universal design principles.

Borrowing

Students may borrow from the library's main collection and many of its specialized collections by presenting their OneCard (university identification card). Neither the card nor books borrowed on it may be transferred to another person. Loss of a student ID or change of address should be reported immediately to the library Book Checkout & Pickup desk and to the Registrar's Office. Students from other CSU campuses may borrow books directly from the J. Paul Leonard Library if they present a current CSU identification card and register with JPLL to obtain a special borrower’s card.

Borrowing from Other Libraries

You may request items such as books, dissertations, and copies of journal articles not available at this library. Register for a Library PIN to use the LINK+ service; register for ILLiad for all other requests.

Collections

  • Books: print and electronic books are accessible by using the Library catalog. Printed books are located in open shelving on the 3rd and 4th floors by call number, and in the Library Retrieval System (LRS). Request LRS titles online via the library catalog and pick up at the Book Checkout & Pickup desk on the 1st floor. Electronic books (eBooks) are linked from the book’s record in the Library catalog.
  • Government Publications: the Library is a selective government depository housing federal, state, international and local government publications. Most government publications are included in the Library catalog. For electronic sources, check the Library website under Find Government Information.
  • Magazines & Journals: most of the Library’s collection of magazines and journals are available electronically using the Library website. Printed magazines and journals published within the past two years are located on open shelves on the 3rd floor. Bound journals are available from the Library Retrieval System. Ask at Research Assistance for help in identifying how to locate a magazine or journal article.

Computers & Printing

  • Study Commons: Large study area on the ground floor with Mac and Windows PCs, color and black & white printing, group study rooms and quiet study room. Open extended hours during fall and spring semesters. Available for use by SF State faculty, students and staff only.
  • Research Commons: Large study area on the first floor with Mac and Windows PCs, color and black & white printing, laptop checkout, group study rooms and quiet study room. Open extended hours during fall and spring semesters, and winter and summer sessions.
  • Digital Media Studio and Maker Space: high-end computer lab on the second floor supporting digital media creation with specialized hardware and software, 3D printers, a 3D scanner, electronics tinkering kits from LittleBits and Arduino, scanners for large documents and images and a large-format poster printer.

Friends of the J. Paul Leonard Library

Established in 1980 to promote the love of books, strengthen relationships between the University and the community, and to raise funds beyond those available in the regular budget for library services. Membership is open to SF State students, faculty, staff, and community adults. Privileges include borrowing books and use of many library services. The Friends maintain a Booksale Room and accept used books and other donations.

Research Assistance

The Library provides research assistance in person, by phone, email and via instant/text message. At the Information and Research Assistance service points, library faculty and staff offer advice on library research and assistance using library resources. Appointments may be made with subject specialists for research advice on term papers and similar projects. The Library also offers research workshops for classes at the request of instructors, and online research guides and short video tutorials for those who prefer to explore research help on their own.

Media & Classroom Support

Provides access to the University’s media collection such as videotapes, compact discs, audiotapes, and computer software.

Media Viewing & Listening

First floor area near Book Checkout & Pickup counter for students to watch DVDs, Blu-Ray disks and VHS tapes, and to listen to LPs, tapes and CDs. Bring your own or check media out from the Library collection.

Reserve Materials

The Reserve collection provides materials in high demand for assigned readings in courses. Articles and other short readings are available through links on course pages in iLearn. Print, media and other materials on reserve are available at the Library's Book Checkout & Pick up desk.

Special Collections & Archives

University Archives & Historic Collections

University Archives & Historic Collections houses archival material about the history of San Francisco State University, the Archer Collection of Historic Children's Books, the Willie L. Brown, Jr. Archive, the Paul K. Longmore Papers, and other rare or unusual materials.

San Francisco Bay Area Television Archive

The Bay Area Television Archive’s local news film and documentary collections dramatize San Francisco’s social revolutions throughout the 1960s and 70s and much of the material can be viewed online from the Library’s website.

The Frank V. de Bellis Collection

The Frank V. de Bellis Collection of the California State University is a library-museum representing the civilization of ancient and modern Italy, particularly in the areas of history, literature, fine arts, and music. Holdings include rare books, music scores, archival sound recordings, manuscripts, periodicals, microfilms, art prints, artifacts, and coins.

The Labor Archives and Research Center

The Labor Archives and Research Center, collects, organizes, preserves, and makes accessible the records documenting the lives of working men and women and their labor organizations in the Bay Area.

The Sutro Library

The Sutro Library, a branch of the California State Library is open to all citizens of California and includes over 140,000 volumes and 40,000 historical pamphlets. Among its collection strengths are natural history, Mexicana, Shakespeareana, records of the Pacific voyages of discovery, the history of printing, genealogy, and local history.

More information about the library, including descriptions of services and policies, is available via the library website: www.library.sfsu.edu.